Broadband measurement report

Slightly more data rate but less customer satisfaction

23. April 2021, 08:18 Uhr   |  WEKA FACHMEDIEN, Newsdesk

Slightly more data rate but less customer satisfaction
© Bundesnetzagentur

In its annual report, the Federal Network Agency aggregates the results of broadband measurements carried out at the initiative of end customers.

The German Federal Network Agency has published the results of its broadband measurement in an annual report - for mobile and wireline networks in Germany. The availability of the contracted maximum data rate increased slightly compared with the previous year.

»Compared with previous years, the development is positive. Although customers still often do not achieve the speed promised in their contracts, slight improvements can be seen, especially in stationary broadband connections,« says Jochen Homann, President of the Federal Network Agency (BNetzA). »This is gratifying, because the Corona pandemic also poses immense challenges for the telecommunications sector.«

Results of measurements in the fixed network

Across all bandwidth classes and providers, 73.6% of users (2018/2019: 70.8%) received at least half of the contractually agreed maximum data transfer rate for fixed broadband connections in the current reporting period. This was fully achieved or exceeded for 24.0% of users (2018/2019: 16.4%).

The results again varied between the individual bandwidth classes and providers. Most customers were satisfied with the provider's performance (scores 1 to 3). However, the proportion of satisfied customers continued to decline slightly to 60.7% (2018/2019: 61.4%).

Results of the mobile communications measurements

In the current reporting period, the level of mobile broadband connections was significantly lower than that of stationary connections. Across all bandwidth classes and providers, 17.4% of users (2018/2019: 14.9%) received at least half of the contractually agreed estimated maximum data transfer rate in the download; this was fully achieved or exceeded for 2.1% of users (2018/2019: 1.5%). The respective proportions thus also increased slightly year-on-year in mobile communications.

In higher bandwidth classes, lower percentages were recorded in terms of reaching the contractually agreed estimated maximum data transfer rate. As in the stationary sector, differences are also apparent in mobile communications with regard to providers.

The end customers predominantly rated the providers with scores from 1 to 3 (74.2%). Compared with the prior-year period, the proportion is virtually unchanged (2018/2019: 74.3%).

Since the ratio determined in the broadband measurement was still at a low level, it is still reasonable to conclude that users rate the mobility and available performance rather than the achievement of the promised data transfer rate for mobile broadband connections.

Special features due to Corona

Parallel to the first Corona lockdown, a significant increase in measurements for stationary broadband connections can be observed. In mobile, it is noticeable that the number of mobile measurements in the three quarters affected by the Corona pandemic in 2020 decreased compared to the same quarters in the previous year.

A change in data transfer rates in download and upload as well as for the measured runtime caused by the pandemic could not be observed in the quarterly presentation with regard to both stationary and mobile broadband connections.
Measurements do not allow conclusions to be drawn about broadband coverage

The results of the broadband measurement depend on the rate the user has agreed with the provider. In this respect, no conclusions can be drawn about the supply situation or availability of broadband Internet access services on the basis of the broadband measurement. It merely checks whether providers are delivering the contractually guaranteed bandwidth to their customers.

Conversion of desktop app

The desktop app that already exists for the verification procedure can also be used for individual measurements as of February 1, 2021. Both connections with low data transfer rates and gigabit connections can be measured.

If the result of the individual measurement provides indications that the provider's download performance is not in compliance with the contract, users can continue to use the desktop app verification procedure to create a measurement report as evidence in their arguments against the provider.

The 2019/20 annual broadband measurement report covers the period from October 1, 2019 to September 30, 2020. A total of 949,414 valid measurements were taken into account for stationary broadband connections and 448,058 for mobile broadband connections (2018/2019: stationary 829,426; mobile 527,558).

The complete report is published at A separate document also contains the relevant information on validation, the methodology and the measurement results.

Further information and illustrations – especially for all providers – are presented in interactive diagrams on the website

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