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Connected Car Service

IBM and Mercedes develop Stolen Vehicle Help

Der Stolen Vehicle Help Service ist in die Mercedes Me App integriert.
The Urban Guard Protected sticker proves the use of Stolen Vehicle Help.
© Mercedes

IBM and Mercedes announce the successful development of »Urban Guard - Stolen Vehicle Help«, a service in the Mercedes Me app to help locate and recover stolen vehicles.

The solution builds on IBM's hybrid cloud expertise in developing connected car services based on open source technologies. This includes previous collaboration between IBM and Daimler, the parent company of Mercedes, on the development of connected car services such as »ready to«.

Digital connected-car services can reduce the risk of car theft and improve law enforcement's ability to recover lost or stolen vehicles. This is also interesting because, according to the National Insurance Crime Bureau, a U.S. industry organization, the number of car thefts increased by 9.2 percent in 2020.

The »Urban Guard - Stolen Vehicle Help« service integrated into the Mercedes me app is designed to support customers in this regard: Since speed is of the essence in the event of theft, the Stolen Vehicle Help service bundles relevant vehicle and customer data that can help law enforcement agencies identify and recover a vehicle. This data, along with the vehicle's location data, is then shared with law enforcement through a service partner authorized to communicate with police stations around the world.

Working closely together, IBM Global Business Services and Mercedes analyzed and defined this end-to-end process: from the front-end customer experience in the event of a theft, to the process of securely sharing the live data, to the back-end processing. IBM Global Business Services developed the back-end using cloud-native open source technologies, such as Quarkus' Red Hat Build, to achieve high performance. As an implementation partner, IBM Global Business Services provides technical interaction between the various parties involved and existing systems, such as customer data APIs and call center tools.


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IBM Deutschland GmbH, Daimler AG

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