Initiative »&Audi« User Typology and Emotional Landscape of Autonomous Driving

Vom misstrauischen Selbstfahrer bis zum technikaffinen Passagier: In der Online-Studie »The Pulse of Autonomous Driving« hat Audi eine Nutzertypologie zum autonomen Fahren erstellt.
From the suspicious driver to the tech-savvy passenger: in the representative online study The Pulse of Autonomous Driving, Audi has produced a user typology of autonomous driving. 

In the representative online study »The Pulse of Autonomous Driving«, Audi has produced a user typology of autonomous driving. In the context of the initiative »&Audi«, the mobility company Audi in cooperation with the market research institute Ipsos interviewed 21,000 people in nine countries.

The emotional landscape on autonomous driving produces a mixed picture. On the one hand, internationally there is strong interest in (82 percent) and curiosity about (62 percent) autonomous driving. In the new technology, respondents see potential for the individual and society – from easier access to mobility (76 percent) and greater convenience (72 percent) to more safety (59 percent). More than half of respondents would like to test autonomous driving. On the other hand, clear concerns also exist, above all the fear of loss of control (70 percent) and unavoidable residual risks (66 percent). 41 percent of respondents are suspicious of the technology, and about one third (38 percent) are anxious. The greatest willingness to hand over control relates to autonomous parking and traffic jams on highways. The level of knowledge about autonomous driving appears to be low: only eight percent state that they can explain the subject.

The human readiness index (HRI) provides insights into the way that attitudes to autonomous driving relate to sociodemographics. The results show that the younger the respondents are and the higher their level of education and income, the more positive is their attitude to autonomous driving. Differences are also apparent between the countries that were investigated. The Chinese (HRI +5.1) are euphoric, and South Koreans (HRI +1.2) too are above-average in their positive view of the technology. In Europe the Spanish and Italians lead the field (both HRI +0.7). Germans and French are relatively reserved (both HRI -0.7), as are the Americans, Japanese and British (all HRI -0.9). The HRI combines knowledge of, interest in, emotions about and readiness to use self-driving cars to produce a numerical indicator between -10 and +10.

By examining attitudes to autonomous driving in the context of people’s lives, the user typologyshows that significant differences exist. This analysis results in five user types. The suspicious driver likes to stick with what already exists and would use autonomous driving only if it had become fully established. Safety-oriented reluctants, too, have a largely reserved attitude to autonomous driving. They believe that autonomous cars should first be tested for years before being allowed on the road. The open-minded co-pilot sees the benefits of the technology and desires measures from the fields of business, science and politics to put the cars on the road safely. Status-oriented trendsetters are enthusiastic about self-driving cars because they can demonstrate their progressive lifestyle in this way. The tech-savvy passenger trusts the technology and wants it to be introduced across the board.

»Automated and autonomous driving has the potential to improve our mobility substantially «says Thomas Müller, head of Automated Driving at Audi: »On the way there, alongside technical development, it is of decisive importance to convince people. The study provides us with differentiated insights about where people stand in relation to autonomous driving and how we can establish suitable expectations about the new technology in society.«