The US start-up's platform supports roadside assistance services in North America, Europe and Asia. Using artificial intelligence and geo-location, Urgent.ly connects drivers, service providers and automotive manufacturers in real time, thus coordinating the best and fastest help in the event of a breakdown. This means that, from the very beginning, the customer is provided with transparency regarding the location (exact to the second) and the expected arrival time of the roadside assistance provider. In the USA, more than half of all roadside assistance providers are already connected to the platform, which serves around 45,000 networked vehicles.
»Urgent.ly is an innovative platform solution which impresses with its speed and transparency. It is also internationally scalable. We are convinced that it can help increase customer satisfaction levels in critical situations,« says Kilian Sauerwald, Director Aftersales Region and Market Development at Porsche. »The team at Urgent.ly sets itself apart due to its well founded expertise within the customer and technology business. This is why we chose a strategic investment.«
Porsche Ventures seeks strategic investments in business models relating to the customer experience, mobility and digital lifestyle, as well as in future technologies such as artificial intelligence, blockchain and virtual and augmented reality. Through its venture capital activities, the sports car manufacturer Porsche invests in new companies that are in the early and growth phases.